Can you follow my transcription conventions?
Yes. Put your conventions in the notes or upload them as a supporting document. Supporting documents are never billed.
Academic transcription
Qualitative interviews, focus groups, lectures and fieldwork recordings, transcribed for analysis. Participants keep the same label from the first minute to the last, and timestamps make every quote easy to find again when you code your data.
Transcripts arrive as DOCX or TXT that import cleanly into NVivo, ATLAS.ti, MAXQDA or a spreadsheet. Tell us your labelling scheme and timestamp interval in the notes, and we follow it.
Overlapping speech is the hardest part of group interviews, and it is one of the things every recording is graded for, so a focus group is quoted for the work it takes, before you pay.
Name us in your protocol. Our privacy policy and retention schedule are public and dated, so you can cite them. Our confidentiality agreement and the list of service providers that process client data are available to verified researchers on request. For anything else your board needs, email us before you start.
You pay for the work your recording actually needs, and you see why before you pay.
Each recording is measured to the second. You pay per audio minute, rounded up once per order, never per file.
Every recording is graded on how hard it is to transcribe: how clearly the words come through, background noise, recording level, distortion and overlapping speakers.
Your quote lists each recording's grade and the reason. Think a grade is wrong? Email us before paying and a person checks it.
What's written is what was said. If a transcript falls short, we re-edit it free, and every grade gets free corrections for 14 days. How the guarantee works
Yes. Put your conventions in the notes or upload them as a supporting document. Supporting documents are never billed.
Recordings in a language other than English are quoted by our team rather than automatically. Send them and we confirm what we can deliver, and the price, before you pay.
Not as a published discount yet. Contact us with your project and volume and we'll quote it.
Yes: every 5 minutes, every 2 minutes, at each speaker change or every 30 seconds, included at no extra cost for now.
Upload audio or video, or paste a link. Your estimate appears straight away; the confirmed USD price, with each recording's grade, appears as soon as the upload finishes.
Interviews and oral histories · Podcasts and YouTube episodes · Webinars, talks and sermons
Board and committee meetings · Earnings calls and investor updates · Customer and user research calls
Clinical research interviews · Health research and evaluation fieldwork · Case discussions and grand rounds
Depositions and examinations · Hearings and arbitrations (working transcripts) · Recorded calls and voice notes for evidence
Online courses and training videos · Webinars and recorded events · Interviews and documentaries