Pricing
Every order is drafted, edited by a professional and checked by a second person. You pay per audio minute in USD, see each recording's grade before you pay, and get a transcript that's accurate to the audio.
| Service | What it covers | From |
|---|---|---|
| General | Interviews, podcasts and everyday recordings. | $0.80 |
| Business | Meetings, earnings calls and stakeholder reviews. | $0.90 |
| Academic | Research interviews, focus groups and lectures. | $0.95 |
| Medical | Clinical dictation and research with specialist terms. | $1.25 |
| Legal | Depositions, hearings and statements, verbatim with objections. | $1.40 |
| Captions | SRT and VTT files timed to your video. | $1.50 |
| Rush, within 24 hours | From confirmed payment. Rush orders over 60 minutes are confirmed by our team first. | +50% |
|---|---|---|
| Grade C audio | Difficult: noisy room, distant speakers or frequent crosstalk. Only on the recordings with that grade. | +30% |
| Grade D audio | Very difficult: heavy noise, distortion or long unclear stretches. Only on the recordings with that grade. | +70% |
| Standard delivery | 2–3 business days from confirmed payment. | Included |
| Speaker labels, timestamps | Timestamps every 5 or 2 minutes, at each speaker change or every 30 seconds. | Included |
| NDA, supporting documents | Briefs, glossaries and speaker lists help names come out right, and are never billed. | Free |
| Minimum order | Per order, not per file. | $3.00 |
You pay for the work your recording actually needs, and you see why before you pay.
Each recording is measured to the second. You pay per audio minute, rounded up once per order, never per file.
Every recording is graded on how hard it is to transcribe: how clearly the words come through, background noise, recording level, distortion and overlapping speakers.
Your quote lists each recording's grade and the reason. Think a grade is wrong? Email us before paying and a person checks it.
What's written is what was said. If a transcript falls short, we re-edit it free, and every grade gets free corrections for 14 days. How the guarantee works
Worked out with the same calculation your quote uses.
| Order | Minutes × rate | Price |
|---|---|---|
| 45-minute interview, clear audio | 45 min × $0.80 | $36.00 |
| 45-minute interview, noisy café (grade C) | 45 min × $0.80 × grade adjustment | $46.80 |
| 90-minute focus group: 60 min clear, 30 min crosstalk (grade C) | 90 min × $0.95 × grade adjustment | $94.05 |
| 30-minute deposition, rush 24 h | 30 min × $2.10 | $63.00 |
What's written is what was said. On recordings graded A or B we hold ourselves to 99% on every passage that can be heard clearly, a guarantee we measure rather than just claim. If a transcript falls short, send us three or more examples with timestamps within 14 days of delivery. A reviewer who didn't work on your order checks it against the recording, and if it falls short we re-edit it free within 48 hours. If the re-edit still isn't right, we look at a refund case by case.
Grade C and D recordings get the same care and free corrections, without the 99% measure, because difficult audio can make some words impossible to confirm. Unclear words are always marked [inaudible] with a timestamp, never guessed. Read the full terms.
Not as such. The grade comes from the recording itself: how clearly the words come through, background noise, level, distortion and crosstalk. A clear recording with a strong accent is priced like any clear recording. You see each grade and its reason before you pay, and if you think one is wrong, a person checks it.
No. You pay per audio minute across the whole order, rounded up once, with a $3.00 minimum order.
No. Speaker labels are always included, and timestamps are included at no extra cost for now.
Yes. Nothing is added after payment without your agreement, and a quote holds for 7 days.
Medical recordings: We do not currently sign HIPAA Business Associate Agreements, so please don't upload recordings containing US patients' protected health information. De-identified recordings are welcome. For any other recording that identifies patients, email us before you upload so we can confirm we can take it on.
Upload your recordings and your estimate appears straight away; the confirmed price, with each recording's grade, appears when the upload finishes. Pay on the page.