General transcription, edited by people

Each speaker is labelled, each turn is punctuated as normal sentences, and the words are the ones that were said. We keep repetitions and false starts and leave out hesitation sounds such as um and uh, so the transcript reads cleanly without being rewritten.

Words that can't be made out are marked [inaudible] with a timestamp. They are never guessed, so you can always go back to the recording and check.

Every recording is graded A to D before you pay. Clear and fair audio (A and B) costs the standard rate; difficult audio costs more only on the recordings that need it, and you see each grade and the reason on your quote.

Transcripts are accurate to the audio: what's written is what was said. If one falls short, we re-edit it free within 48 hours, and any refund is considered case by case.